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About the business
Happytel is the global industry leader in mobile device accessories and repairs with over 25 years of experience and 55 stores across Australia and New Zealand. We have accumulated over 24 years of experience repairing devices and providing phone accessories. We offer outstanding repairs, tech gear, and cases to help our customers get the most out of their phones. Our formula for success has remained unchanged. At the heart of everything we do, our goal is to make our customers happy. We look for the latest and best accessories, we use expert technicians for quick, effective repairs and we uphold outstanding customer service standards to ensure you have the best experience possible.
About the role :
We are seeking a passionate, highly responsible, and motivated Retail Store Manager to join our team. The ideal candidate in this role enjoys interacting with customers and finding the best solution for their devices. They must have strong organisational and decision-making skills, as well as are skilled in motivating the team members to excel in their roles.
Key duties and responsibilities will include:
Managing the financial performance of the store;
Managing store rosters to meet fluctuations in staffing levels and workloads;
Meeting sales goals by training, motivating, mentoring, and providing feedback to store staff;
Ensuring high levels of customer satisfaction through excellent service;
Execute & manage visual merchandising within the store;
Monitor stock levels to ensure sufficient inventory is available at the store;
Overseeing all other store operations.
The ideal candidate will have :
Minimum 1-year of management experience in a retail or hospitality industry;
Exceptional leadership qualities - the ability to engage, coach and motivate individuals and teams;
Strong interpersonal and customer service skills;
Goal-oriented with high attention to detail;
High energy and a passion for the industry;
Full working rights in Australia.
What we offer you;
Attractive salary package + super
Company bonus & incentives
Career Development
Combine your passion for the retail industry with your awesome leadership skills to run a store!
Qualifications, Skills and Experience
Retail experience in similar industry or in management position
[2022 KOTRA 호주 취업박람회] Happytel, Area Manager
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